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Terms of Use

Terms of Use — MeuMenu

Version 2026-08-31.1 · Effective August 31, 2026

This is the agreement between you and the company that operates MeuMenu. It explains what the app does, what it does not do, how subscriptions work, and how you close everything down. We wrote it in plain language on purpose. Please read it before creating an account.

These Terms apply to the MeuMenu app for iPhone (iOS) and Android and, where applicable, to the earlier web version of the service, which remains available until the transition to the app is complete.

By creating an account or using MeuMenu, you accept these Terms. If you disagree with any part, do not use the app — and write to us at suporte@oxetech.cloud; we do reply.

Contents

  1. Who we are and what this document is
  2. What MeuMenu does
  3. What MeuMenu is NOT
  4. Account and eligibility
  5. Subscriptions and payment
  6. Courtesy codes
  7. Acceptable use
  8. AI-generated content
  9. Intellectual property
  10. Service availability
  11. Liability
  12. Closing your account and termination
  13. Changes to these Terms
  14. Governing law and venue
  15. Version and contact

1. Who we are and what this document is

MeuMenu is an app of the MeuMenu brand. The company legally responsible for the service is:

Field Information
Legal name OXETECH TECNOLOGIA LTDA
Brazilian company ID (CNPJ) 67.217.613/0001-56
Address Av. Miguel Castro, 1264 — Nossa Senhora de Nazaré, Natal/RN, CEP 59.062-000, Brasil
Contact email suporte@oxetech.cloud
Data Protection Officer (LGPD) OXETECH TECNOLOGIA LTDA

We identify ourselves here because Brazilian law (Decree 7,962/2013, article 2) requires anyone selling online to do so clearly. You have the right to know who you are contracting with and where to complain.

Under article 46 of the Brazilian Consumer Protection Code (CDC), a clause you had no fair chance to review, or one written in a way that makes it hard to understand, does not bind you. If anything here is unclear, write to suporte@oxetech.cloud — we will explain it and, if needed, fix the text.

How we handle your personal data is explained in a separate document, the Privacy Policy. The two documents work together.

Accepting these Terms is not authorizing the meal history. A photo of your plate, the estimated nutrients, and a history of those meals tied to your name involve sensitive personal data related to health (Brazilian LGPD, art. 5, II). The law requires specific, highlighted consent for that (LGPD, art. 11, I). For this reason, the meal history is optional and off by default: it is only stored on our servers if you turn on the dedicated switch inside the app, and you can turn it off later without losing your account — turning it off also deletes the history already stored, rather than merely stopping collection. Accepting these Terms does not count as that consent.

2. What MeuMenu does

The app has two main journeys.

2.1 Reading the menu and illustrating the dishes

You photograph a restaurant menu. The photo is sent to our servers and passed on to a Google artificial-intelligence model (Gemini). The model reads the image and returns the list of dishes it could identify. From that reading, the app can generate a synthetic, illustrative image of each dish.

Every generated image is labeled as AI-created and carries a digital watermark (SynthID) embedded by Google itself. It is a plausible illustration based on the dish's name and description — the dish actually served may differ in appearance, size, presentation, and ingredients.

2.2 Photographing your plate and estimating nutrients

You photograph the plate as served. The AI looks at the image, tries to recognize the foods, estimates the portion weight, and returns an estimate of calories, protein, carbohydrates, fat, fiber, and sodium. By default the weight estimate comes from the AI; if you wish, you can enter the plate size or the portion weight to give the calculation a better basis.

2.3 Where your photo goes

Photos you send are received by our server (in Brazil), processed in memory only, and passed on to the Google Gemini API. We do not store your photos. Google, acting as a data processor under a data processing agreement, may retain limited logs of requests and responses for security and abuse-prevention purposes. This involves an international transfer of data. The details — what is sent, what is retained, and for how long — are in the Privacy Policy.

Please read this carefully. Everything MeuMenu shows you is an estimate generated by artificial intelligence. We weigh nothing, we do not have the kitchen's recipe sheet, and we do not know how much oil, sugar, or salt the restaurant used. Values are approximate, and variation in either direction is expected — it is part of how the tool works. The app's numbers do not replace official food labeling or the guidance of a healthcare professional.

3. What MeuMenu is NOT

If you have diabetes, kidney disease, a food allergy or intolerance, an eating disorder, are pregnant or breastfeeding, or follow a professionally supervised diet, talk to your dietitian, nutritionist, or doctor. Use MeuMenu as a general reference, not as a basis for clinical decisions.

Allergies. Never use MeuMenu to decide whether something is safe to eat because of a food allergy. The AI can miss an ingredient, can confuse similar preparations, and does not know what happened in the kitchen. Ask the restaurant and check the manufacturer's information.

4. Account and eligibility

4.1 Sign-up

To use the app you create an account with an email address and a password, and confirm the email with a verification code we send to it. There is no social login. Use an email that is yours and that you can access: it is how we reach you about billing, changes to these Terms, and account recovery.

4.2 Minimum age

MeuMenu is not directed to children under 13. Between 13 and 18, use requires the consent and supervision of a parent or legal guardian — including for any purchase. If we learn that an account belongs to someone under 13, we will close it and delete the data.

4.3 Your password is your responsibility

Keep your password safe and do not share it. If you suspect unauthorized access, change your password and tell us at suporte@oxetech.cloud as soon as possible.

This does not mean that everything appearing on your account is automatically your fault. If there is fraud, a break-in, or a charge you do not recognize, investigating it is on us, and the burden of proof is not yours. A clause shifting that burden against you would be void under article 51, VI, of the Brazilian CDC — and that is not what we are writing here.

4.4 One account per person

Each person keeps one account. You may not create multiple accounts for the same person, share your login with others, or sign up using someone else's information.

4.5 What can lead to suspension

Requesting a refund is never grounds for suspension. Exercising a withdrawal or cancellation right (section 5.6), requesting a refund because of our failure, or complaining to a consumer-protection body is not on this list and will never get your account suspended. Those are your rights. The item above covers only repeated, proven fraud.

Whenever possible, we notify you first and explain why. You can contest a suspension at suporte@oxetech.cloud. If you have an active subscription and the suspension was improper, we refund the proportional amount.

5. Subscriptions and payment

5.1 Plans and monthly quotas

MeuMenu offers paid subscription plans: Pro Monthly, Pro Annual, and Studio. Each menu reading, plate analysis, and image generation is an AI operation and draws on your plan's quota.

5.2 The store bills you, not MeuMenu

Subscriptions are billed by the Apple App Store or Google Play, depending on where you downloaded the app. We do not process the payment, we do not issue your card statement, and we have no access to your card number.

Your purchase is therefore also subject to the payment and refund terms of the store you used, in addition to these Terms. Where the two conflict regarding payment processing, the store's operational rules prevail — without reducing any right the law of your country gives you against us.

5.3 Automatic renewal

All MeuMenu subscriptions renew automatically. At the end of each period, the plan renews for an equal period and the store places a new charge, which may be made up to 24 hours before the current period ends. Until you turn renewal off, it keeps happening.

You can turn off renewal at any time, without penalty and without giving a reason, in your store account:

Important rules:

5.4 7-day free trial

The Pro plans (monthly and annual) may be offered with a 7-day trial at no charge. It is available once per person and per store account — if you have already used a MeuMenu trial, the store may not offer another.

The trial becomes a paid subscription. If you do not cancel at least 24 hours before the 7 days end, the trial automatically converts into a paid subscription at the price of the plan you chose, and the store places the charge. This is not a trick: it is how the trial works, and we are saying it in plain words. Cancellation happens in the store, following section 5.3, and canceling during the trial costs nothing — you keep access through the seventh day.

5.5 Pricing by country

Prices are set per country and shown by the store in your local currency; they may vary between countries and may include local taxes. The price that applies to you is always the one displayed in the store at the moment of purchase. Price increases are announced at least 30 days in advance and only take effect at your next renewal; if you disagree, simply cancel before it.

Under article 30 of the Brazilian CDC, offers and advertising bind the supplier and become part of the contract. If something we announced is not honored, you may demand performance under article 35 of the CDC.

5.6 7-day withdrawal right (consumers in Brazil)

Because the purchase happens outside a physical store, article 49 of the Brazilian CDC gives you 7 calendar days from the date of purchase to withdraw, no reason needed. Amounts paid are refunded in full.

5.7 Refunds outside the 7 days

6. Courtesy codes

We may issue courtesy codes that unlock temporary access to paid features for a set period.

7. Acceptable use

MeuMenu is for photos of food and menus. By using the app, you agree not to:

Breaching this section may lead to feature limitations, suspension, or account termination, under section 4.5 and section 12.

8. AI-generated content

Everything MeuMenu shows — the menu reading, the estimated nutrients, and the images — is produced by artificial intelligence. That means it can contain errors. Errors that genuinely happen:

Treat every result as a starting point, not a final answer. If a number looks odd to you, it probably is.

Generated images are labeled as AI-created and carry the SynthID watermark embedded by Google in the file itself.

8.1 How to report an inappropriate result

The app has a report button next to results. Use it to flag any result that is wrong, offensive, or inappropriate. If you prefer, you can also write to suporte@oxetech.cloud with a screenshot and the approximate date.

8.2 Our commitment

Safety filters exist, but they are not perfect. No AI system eliminates the possibility of error, and we will not claim otherwise.

9. Intellectual property

9.1 What is ours

The MeuMenu brand, logo, software, code, texts, design, and app interface are owned by OXETECH TECNOLOGIA LTDA or licensed to it. Using the app transfers none of those rights to you. You receive only a personal, limited, revocable, non-exclusive license to use the app under these Terms.

9.2 The images the AI generates for you

Images generated through your use of the app are yours to use freely, including commercially. We charge no royalties, require no credit, and claim no ownership over them.

Three honest caveats: AI-produced images may not qualify for copyright protection, since many laws protect only works created by natural persons; a similar request made by someone else may produce a similar image; and your use remains subject to the law and to the AI provider's policies. You may use them — but we cannot promise exclusivity or registration. Remember also that the image carries an AI label and the SynthID watermark, and section 7 prohibits presenting it as a real photo.

9.3 The photos you upload

The photos you upload remain yours. You grant us only the license needed to process them: to receive them, pass them to the AI provider, and return the result to you. We do not use your photos for advertising and we do not sell them — and, as stated in section 2.3, we do not store them.

You warrant that you have the rights to what you upload. By sending a photo, you declare that it is yours or that you are authorized to use it, and that uploading it violates no one's image, copyright, or privacy rights. You are responsible for that.

10. Service availability

MeuMenu depends on third parties to work:

For that reason, the app may become unavailable or slow due to scheduled maintenance, a failure of one of those third parties, a policy change by the AI provider, a security incident, or an event beyond our control (force majeure). We do not promise uninterrupted operation. We may also apply temporary technical limits to protect the stability and cost of the service. We do our best to give advance notice of scheduled downtime.

10.1 If the service is down for a meaningful period

11. Liability

What we are not doing here. For consumers in Brazil, we do not exclude or limit our liability for service defects or for harm caused by the service. Article 51, I, of the Brazilian CDC voids clauses that exonerate the supplier, and we will not write a void clause to look protected. You fully retain the rights of articles 14, 18, and 20 of the CDC.

What this section does is clarify the scope of the tool:

For users outside Brazil (including the United States): to the maximum extent permitted by the law of your place of residence, the service is provided "as is" and "as available," and our total liability for damages arising from these Terms is limited to the amount you paid us in the 12 months before the event. Nothing in this section limits or excludes rights that the law of your state or country does not allow to be limited or excluded — including liability for willful misconduct, gross negligence, death, or personal injury where the law so provides. Where a limitation is not permitted, it does not apply to you. Some jurisdictions do not allow the exclusion of implied warranties or the limitation of certain damages, so some of the above may not apply to you.

Nothing in these Terms takes away rights guaranteed to you by applicable law. Where a clause here conflicts with a consumer-protection rule, the rule prevails.

12. Closing your account and termination

12.1 How you close your account

You can delete your account at any time, with no reason needed and at no cost, through either path:

Careful — active subscription. Deleting your MeuMenu account does not cancel the subscription in the store. They are two different systems. If you have an active paid plan, also cancel it in the App Store or Google Play, following section 5.3 — otherwise the charges keep coming.

What happens to your data after deletion — including deletion timelines, backup copies, and the records the law requires us to keep — is described in the Privacy Policy. If you close the account at your own initiative outside the withdrawal window, the already-paid period is not refunded proportionally, unless the closure results from our failure; you keep access until the end of the paid period if you prefer to use it.

12.2 When we terminate

We may suspend or terminate an account for serious breach of these Terms, especially section 7. We communicate the reason and, if there is an active subscription, refund the unused portion of the paid period proportionally — except in cases of proven fraud against the service. You may contest the decision at suporte@oxetech.cloud.

13. Changes to these Terms

14. Governing law and venue

15. Version and contact

Related document: the Privacy Policy — please read it together with these Terms.