Delete Account

Delete your account and your data

This page explains how to delete your MeuMenu account (the iPhone and Android app) and what happens to each of your data records when you do. You can delete your account inside the app or on our website, on your own, with no approval step. You don't need to install anything or sign in just to read these instructions.

The company responsible for your data (the data controller) is OXETECH TECNOLOGIA LTDA, Brazilian company registry (CNPJ) 67.217.613/0001-56.

Before you delete: cancel your subscription in the store

Deleting your account does NOT cancel your paid subscription. Your subscription is billed by Apple or Google, not by us, and can only be canceled in the store. If you delete your account without canceling, you will keep getting charged. Cancel in the store first. Then delete your account.

On iPhone or iPad (App Store):

1. Open your device Settings.
2. Tap your name at the top of the screen.
3. Tap Subscriptions.
4. Tap MeuMenu, then Cancel Subscription.

On Android (Google Play):

1. Open the Google Play app.
2. Tap your profile picture in the top-right corner.
3. Tap Payments & subscriptions › Subscriptions.
4. Tap MeuMenu, then Cancel subscription.

After you cancel, the subscription stays active until the end of the period you already paid for. Refunds are handled by the store, since the store is the one that charged you — refund requests go directly to Apple or Google, through the store's own channels.

How to delete inside the app

1. Open MeuMenu and sign in.
2. Tap Account.
3. Tap Delete my account.
4. Confirm by typing your account email in the field shown — this is how we make sure deletion is really what you want.
5. Tap the confirmation button. Your account is deleted immediately and you are signed out.

How to delete on the website

If you've already uninstalled the app, changed phones, or simply prefer a browser:

1. Go to the account-deletion page on the MeuMenu website.
2. Sign in with your account email and password.
3. Confirm by typing your account email, just like in the app.
4. Deletion happens immediately, the same way it does in the app.

Can't sign in anymore? Write to suporte@oxetech.cloud, ideally from the email address on your account. If you've lost access to that email address, write anyway: we will ask for other information to confirm your identity before deleting anything. We reply within 15 days. We never ask for your password by email — don't send it.

Deletion is permanent. There is no undo. Once your account is deleted, we cannot recover your history or any other data — not even at your request. If you want a copy of your data first (a JSON file plus media), ask at suporte@oxetech.cloud before deleting.

What is deleted immediately

When you confirm deletion, we erase from our servers:

• Your account and the email address on it. You can no longer sign in with them.
• Your password. Your actual password was never stored — only a scrambled one-way code of it (a hash), and that record is what gets erased.
• Your consent records (dates, accepted versions, and IP address). They are replaced by a technical proof of deletion that does not contain your email — see "Proof of deletion" below.
• Your meal history and its media, if you had turned that optional feature on: saved analyses, estimated nutrition values, dates, and associated images.

What about the photos I uploaded? Menu and plate photos are never stored on our servers: each photo is processed in memory, sent to Google's AI (the Gemini API) for reading, and then discarded — there is no file of ours to delete. Google, which processes the photos as our service provider, may keep limited safety logs about those requests under the contractual terms of the paid Gemini API; those logs are under Google's control, not ours.

What remains — without your identity — and why

The law requires us to keep a few records even after deletion. They are kept unlinked from you:

Beyond that, nothing from your account stays with us after deletion.

Backup copies

Our backups are erased on their own cycle: any copy of your data held in a backup is removed within 6 months of account deletion. During that window, backups are not used for any other purpose and do not put your data back into production.

Proof of deletion

When your account is deleted, all we keep is a one-way cryptographic code (HMAC) derived from your email address — the email address itself is not retained. If you ever need to prove the deletion happened (for yourself or for an authority), write to suporte@oxetech.cloud stating the email address that was on the account: with it, we can recompute the code and confirm the deletion and the date it took place.

Questions and contact

Anything on this page unclear? Write to suporte@oxetech.cloud — we reply within 15 days. The details of how we handle each type of data are in our Privacy Policy.

If our answer doesn't resolve the issue, you may complain to your local consumer-protection or data-protection authority. In Brazil, that is the National Data Protection Authority (ANPD), at gov.br/anpd. Complaining is your right and does not depend on our permission.

Version 2026-08-31.1 · Updated August 31, 2026